Associate - Engineer

Key Responsibilities

• Provide first-level technical support for Hyper-V virtualization environments and storage systems.
• Troubleshoot and resolve user-reported issues related to Hyper-V configuration, performance, and connectivity.
• Monitor system alerts and proactively address potential problems to ensure system availability.
• Collaborate with the Level 2 support team to escalate complex issues that require higher-level expertise.
• Document support activities, solutions provided, and troubleshooting steps for knowledge sharing.

Requirements

• Proficiency in Microsoft Hyper-V virtualization technology and experience in supporting virtualized environments.
• Knowledge of storage systems such as SAN, NAS, RAID configurations, etc.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues promptly.
• Excellent communication skills to interact effectively with users and escalate issues as needed.
• Relevant certifications or training in Hyper-V administration or storage technologies would be advantageous.