Associate Director - RCM Operations

Job description

Role Overview:

We are seeking a seasoned professional with 15+ years of experience in RCM operations. The

Associate Director will be responsible for overseeing large-scale operations, driving strategic

initiatives, enhancing client partnerships, and leading high-performing teams to achieve operational excellence.

Key Responsibilities:

• Lead and manage end-to-end RCM operations for US healthcare clients.
• Drive strategic initiatives to improve efficiency and reduce operational costs.
• Ensure delivery excellence, quality, and compliance with client requirements.
• Build and maintain strong client relationships, ensuring SLAs and KPIs are consistently met.
• Mentor, coach, and develop managers and senior leaders within the team.
• Collaborate with senior leadership to align operational goals with business objectives.

Key Skills & Competencies:

• In-depth knowledge of US healthcare RCM processes and regulations.
• Proven experience in managing large-scale operations (500+ FTEs preferred).
• Strong client engagement, stakeholder management, and communication skills.
• Expertise across AR, billing, collections, denial management, and compliance.
• Track record of driving process improvement and implementing best practices.
• Exceptional leadership, strategic thinking, and decision-making capabilities.