PU
Job Description
Job Description
The Associate – Business Operations (L2) is responsible for delivering daily operational support to client-facing teams and managing the project lifecycle and pipeline. This position involves collaboration with project leadership and various internal departments, including Staffing, Billing and Collections, Deal Administration, and Finance, ensuring accurate reporting, timely execution, and efficient issue resolution.
The preferred candidate will possess a keen attention to detail, strong analytical skills, adaptability, and the ability to handle multiple priorities in a dynamic environment. An openness to adopting AI-driven methodologies is crucial, and previous hands-on experience with AI agents is a plus.
Your Impact:
Operations Support
Your Skills & Experience:
This position is ideal for a curious, results-driven individual. We seek someone with an entrepreneurial mindset who can inspire and drive their team to achieve impactful results.
Company Description
Publicis Sapient is a partner in digital transformation, assisting established organizations in reaching their digitally-enabled futures, both in their operational approaches and customer service strategies. We unlock value through a start-up mindset and contemporary methods, blending strategy, consulting, and customer experience with agile engineering and innovative problem-solving. United by our core values and the mission of helping individuals thrive in the bold pursuit of what's next, our 20,000+ professionals across 53 global offices combine expertise in technology, data sciences, consulting, and customer focus to accelerate our clients' businesses by designing products and services that truly resonate with their customers.
The Associate – Business Operations (L2) is responsible for delivering daily operational support to client-facing teams and managing the project lifecycle and pipeline. This position involves collaboration with project leadership and various internal departments, including Staffing, Billing and Collections, Deal Administration, and Finance, ensuring accurate reporting, timely execution, and efficient issue resolution.
The preferred candidate will possess a keen attention to detail, strong analytical skills, adaptability, and the ability to handle multiple priorities in a dynamic environment. An openness to adopting AI-driven methodologies is crucial, and previous hands-on experience with AI agents is a plus.
Your Impact:
Operations Support
- Execute standard operational tasks for designated accounts or a small group of accounts under appropriate supervision.
- Collaborate with internal teams, including Staffing, Collections, Invoicing, and Client Finance.
- Ensure timely and precise updates in key reports and systems.
- Recognize operational or financial issues, work together on solutions, and escalate issues as necessary.
- Assist in coordinating and supporting month-end, quarter-end, and year-end closing activities for assigned accounts.
- Generate ad hoc reports and data as required.
- Maintain and update the Operations Dashboard, facilitating reviews for assigned clients and Client Partners.
- Develop and manage trackers, providing support for occasional ad hoc reporting needs.
- Conduct basic Excel tasks utilizing formulas and simple logical functions, with appropriate oversight.
- Coordinate with project leadership and internal departments such as Finance, Staffing, Billing, and Collections.
- Establish and nurture effective working relationships with delivery teams and, when applicable, client operations teams.
- Engage stakeholders effectively, ensuring a shared understanding to aid in decision-making.
- Comprehend how collections, contracts, invoicing, and revenue tracking influence the broader business landscape.
- Identify potential risks and proactively escalate them to the Track Lead or Manager.
- Effectively prioritize tasks based on evolving business requirements.
Your Skills & Experience:
- Meticulous attention to detail, structured problem-solving abilities, creative thinking, learning agility, multitasking, stakeholder coordination, and effective communication skills.
- Experience in a Project Management Office (PMO) and operational roles.
- Familiarity with AI-enabled working methods; practical experience with AI agents is advantageous.
- 2–4 years of relevant experience.
- An MBA in Finance or a graduate/postgraduate qualification in Commerce.
- Gender-Neutral Policy.
- 18 paid holidays annually.
- Comprehensive parental leave and new parent transition program.
- Flexible work options.
- Employee Assistance Programs focused on wellness and well-being.
This position is ideal for a curious, results-driven individual. We seek someone with an entrepreneurial mindset who can inspire and drive their team to achieve impactful results.
Company Description
Publicis Sapient is a partner in digital transformation, assisting established organizations in reaching their digitally-enabled futures, both in their operational approaches and customer service strategies. We unlock value through a start-up mindset and contemporary methods, blending strategy, consulting, and customer experience with agile engineering and innovative problem-solving. United by our core values and the mission of helping individuals thrive in the bold pursuit of what's next, our 20,000+ professionals across 53 global offices combine expertise in technology, data sciences, consulting, and customer focus to accelerate our clients' businesses by designing products and services that truly resonate with their customers.