Associate

Role & responsibilities

It's a completely non-voice role.

Recording customer information accurately

• Establish a good working relationship with the Sales/Operations team in processing customer sales orders and ensure effective communication.
• Providing efficient and accurate administration support to the Sales and operations team(such as inputting engineer timesheet information on a weekly basis and processing engineer expenses)
• Supporting the sales teams with any updates to sales orders. Proactive management of open work orders service and callouts
• Ensure that all necessary information is accurately recorded in the relevant systems
• Communicating with various departments, including Sales and Assessors
• Proactive management of open work order, servic,e and callouts
• Ensure own email inboxes and the team's shared inbox are managed effectively
• Ensure portals are updated and responded to within the agreed SLA
• Work to KPI's and SLA's.
• Dispute resolution, price, and contract queries.