Assistant Technical Services Manager

Key Responsibilities

Technical Operations & Facility Management

• Oversee end-to-end operations of all building systems including mechanical, electrical, plumbing, and civil services
• Ensure all technical services are operating efficiently, safely, and in a cost-effective manner
• Monitor preventive maintenance schedules, inspections, and downtime activities to ensure smooth facility operations
• Maintain compliance with all statutory, safety, and technical standards across the facility

Team Leadership & Development

• Lead, supervise, and manage a technical services team of approximately 5 members
• Act as a coach and mentor to develop team capability and improve service delivery performance
• Conduct regular performance reviews, assessments, and provide continuous feedback
• Foster a culture of teamwork, accountability, and operational excellence

Vendor & Stakeholder Management

• Coordinate with vendors and service partners to ensure high-quality service delivery
• Manage contract execution, monitor vendor performance, and ensure SLA compliance
• Build strong relationships with clients and act as the primary technical point of contact
• Address client queries and ensure expectations are consistently met

Client Relationship Management

• Serve as the key liaison for all technical services-related communication with clients
• Ensure proactive engagement and responsiveness to client requirements
• Build trust through consistent service delivery and proactive problem-solving

Planning, Budgeting & Reporting

• Plan and manage technical services budgets and maintenance contracts
• Develop inventory planning and cost optimization strategies
• Conduct regular audits focused on cost savings, risk reduction, and operational efficiency
• Maintain accurate records and generate reports on maintenance activities, system performance, and service delivery

Preventive Maintenance & Risk Management

• Ensure execution of preventive maintenance programs for all building systems
• Identify operational risks and implement mitigation strategies
• Reduce workplace risks through regular inspections and system monitoring
• Ensure adherence to occupational health and safety standards

Energy & Continuous Improvement

• Implement energy efficiency programs and cost-saving initiatives
• Drive continuous improvement in facility operations and service delivery
• Identify opportunities for process optimization and operational enhancement
• Minimize downtime through proactive maintenance strategies

Operations Monitoring & Compliance

• Maintain and review maintenance logs, checklists, and operational records
• Ensure compliance with legal, safety, and technical regulations
• Monitor facility performance and ensure adherence to best practices