Assistant Manager P&C Insurance

Key Responsibilities:

• Lead and manage a team handling Property & Casualty Insurance processes
• Oversee daily operations, ensuring team KPIs, SLAs, and quality standards are met
• Prepare and analyze MIS reports, daily/weekly performance metrics
• Drive process improvement and maintain compliance with insurance regulations
• Manage team schedules, appraisals, and performance evaluations
• Provide coaching and support to team members for continuous improvement
• Communicate effectively with stakeholders across regions and functions

Requirements:

• Minimum 7+ years of experience in Property & Casualty Insurance
• At least 2 years of team handling experience
• Strong communication and people management skills
• Prior experience in BPO/KPO setup preferred
• Hands-on experience in process management and reporting
• Comfortable working in US rotational shifts