Assistant Manager - Customer Support (PDC)

Job Overview

Your Key Responsibilities Will Include:

• Maintain adherence to Emerson's ethics, trade compliance, safety standards, quality benchmarks, and CPDC process guidelines.
• Guide the Customer Support team by establishing performance metrics, monitoring progress, providing coaching, and fostering accountability for outcomes.
• Oversee customer orders for all designated regions and assist team members in effectively managing their respective areas.
• Assess customer purchase orders to ensure that sales orders accurately represent negotiated terms, documentation, and delivery expectations; promptly address and rectify any discrepancies.
• Collaborate with Sales, Application Engineering, Order Administration, Planning, Manufacturing, Quality, Finance, Logistics, and clients to ensure seamless and timely order fulfillment.
• Prepare required documentation for approvals, obtain timely endorsements, and coordinate dispatch and shipment according to customer purchase order stipulations.
• Facilitate monthly CPDC parts shipments and sales in alignment with the sales and operations plan.
• Actively monitor order risks and collaborate with relevant parties to ensure zero liquidated damages exposure for orders managed by the CPDC Customer Support team.
• Conduct regular order and performance review meetings, providing timely updates to all stakeholders involved.
• Assist in the collection of advance payments, clearing overdue accounts receivable, and managing customer dispatch clearance, along with any other commercial actions necessary for order execution.
• Track finished-goods inventory aging and coordinate with customers and internal teams to ensure timely dispatch.
• Document lessons learned from order execution, share best practices with the team, and implement process enhancements and cost-saving initiatives. Plan resources effectively for current and future workloads based on the sales forecast.
  
  

Your Profile:

• You instill a sense of urgency and establish individual accountability within your team, envision the broader context, continuously imagine future scenarios, and develop strategies to maintain a competitive edge. You act as a strategic partner to cultivate, expand, and sustain profitable, long-term relationships with key accounts.
  
  

Qualifications Required for This Position:

• A degree or equivalent qualification, accompanied by a minimum of 10 years of relevant experience in customer support, order management, or a related area.
• Proven experience in managing customer relationships and overseeing end-to-end order execution.
• Prior experience in team management or coordination, including the ability to supervise at least one team member.
• Proficient in Microsoft Office applications and experienced with enterprise resource planning systems and other departmental digital tools.
• Strong interpersonal, stakeholder management, presentation, and written and verbal communication skills.
• Proficiency in English and Hindi to effectively assist customers across North, East, West, and Central India.
• Ability to work autonomously, prioritize tasks, conduct structured reviews, and achieve results with minimal oversight.
  
  

Preferred Qualifications That Distinguish You:

• Familiarity with Parts Distribution Center processes and customer order workflows is advantageous.
• Background in the valve industry or an industrial products setting.
• Knowledge of Flow Controls products and associated product lines.
• Strong customer-centric approach with a talent for building enduring relationships and constructively addressing concerns.
• Effective problem-solving abilities and a knack for identifying practical process improvements.
• A collaborative approach that treats team members and stakeholders with respect.
• Demonstrated integrity, perseverance, results-driven mindset, and commitment to ethical practices.
• Excellent interpersonal skills, able to connect well with all levels of personnel.
• Strong time management abilities, focused on results while navigating ambiguity.
• Proficient problem-solving skills.
  
  

Our Culture & Commitment to You:

• At Emerson, we are dedicated to nurturing a culture where each employee is appreciated and respected for their unique experiences and viewpoints. We believe that a diverse and inclusive work environment fosters a rich exchange of ideas and diverse perspectives, which drives innovation and delivers optimal solutions for our customers. This philosophy is central to upholding our company's values and fulfilling our responsibility to improve the world. Discover more about our Culture & Values and our commitment to Diversity, Equity & Inclusion at Emerson. If you require assistance due to a disability and are facing challenges accessing or using this website to apply for a position, please reach out to: [HIDDEN TEXT].
  
  

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, our motivation stems from a collaborative spirit that empowers our diverse, multicultural teams worldwide to drive innovation that enhances health, safety, intelligence, and sustainability. We invite you to join us in our ambitious vision.

We have cultivated an engaged community of curious, dedicated individuals who thrive knowing they are welcomed, trusted, recognized, and empowered to tackle the world's most intricate challenges — for our customers, communities, and the planet. You will contribute to this essential work while further enhancing your skills through our award-winning employee development initiatives. We take our role as corporate citizens seriously in every city where we operate, and we are devoted to our people, our communities, and the broader world. We strive to make a positive impact through every action we take.

At Emerson, you will witness firsthand that our people are at the core of everything we do. So, let's embark on this journey together. Let’s innovate, learn, collaborate, and grow. Seek opportunities, push boundaries, and be empowered to create improvements. Accelerate change and break through barriers. Let’s go, together.

Accessibility Assistance or Accommodation

If you require assistance due to a disability and are having difficulty accessing or using this website to apply for a position, please contact: [HIDDEN TEXT].

About Emerson

Emerson is a global frontrunner in automation technology and software. Leveraging our extensive domain expertise and a legacy of flawless execution, Emerson enables customers in critical sectors such as life sciences, energy, power and renewables, chemicals, and advanced factory automation to operate more sustainably while enhancing productivity, energy security, and reliability.

With global operations and a comprehensive array of software and technology, we assist companies in implementing digital transformation to significantly improve their operations, conserve essential resources, and enhance safety.

We offer equitable opportunities, celebrate diversity, and confidently embrace challenges, believing that together, we can create a significant impact across various countries and industries. Whether you are an experienced professional seeking a career change, an undergraduate student exploring options, or a recent graduate with an advanced degree, you will discover your chance to make a difference with Emerson. Join our team – let’s go!

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