Assistant Manager

Job description

Key Responsibilities:Real-Time Operations Management:

• Monitor and manage real-time supply chain operations through control tower systems, ensuring optimal performance across functions.

SQL-Based Data Analysis:

• Use SQL to extract, manipulate, and analyze large datasets for reporting and operational insights.
• Generate daily, weekly, and monthly reports for key supply chain metrics such as TAT, SLA, ITO, and order fulfillment rates.

Team Leadership:

• Lead, mentor, and develop a team of Control Tower analysts, fostering a culture of collaboration and accountability.
• Ensure team alignment with operational goals and performance KPIs.

Escalation Management:

• Develop and oversee an automated ticketing and escalation system, ensuring timely resolution of critical issues.
• Escalate unresolved issues to higher levels of management with actionable insights.

Dashboard Interactivity and Scalability:

• Collaborate with technical teams to enhance dashboard features, enabling drill-downs into customer journeys and trend analyses.
• Ensure dashboards provide actionable insights for proactive decision-making.

Predictive Analytics Integration:

• Use AI and predictive analytics to anticipate supply-demand imbalances, order delays, and bottlenecks.
• Implement forecasting models to improve operational planning and reduce SLA breaches.

Process Optimization:

• Identify inefficiencies and recommend data-driven process improvements to streamline workflows and reduce manual effort.
• Drive initiatives to enhance end-to-end supply chain visibility and responsiveness.

Customer-Centric Approach:

• Ensure seamless communication with customers about potential delivery gaps and operational changes.
• Develop strategies to proactively address customer concerns and improve satisfaction.

Technology & Tool Enhancement:

• Work with IT and product teams to refine control tower tools, ensuring alignment with company goals.
• Drive adoption of advanced technologies like automation and machine learning in daily operations.

Stakeholder Collaboration:

• Liaise with cross-functional teams (operations, tech) to align on goals and ensure seamless implementation of strategies.
• Act as a central point for communication and decision-making in critical operational situations.