Assistant Manager

• Lead continuous improvement efforts to build a best-in-class end-to-end order fulfilment process.
• Uphold a high level of customer satisfaction by listening to stake holders, warehouse teams, addressing concerns, resolving issues, and providing exceptional service throughout the order fulfillment journey.
• Support business objectives by working with sales and operations team to fulfill customer needs
• Collaborate closely with the sales and warehouse teams to prioritize and schedule orders.
• Identify opportunities for process improvements within the order fulfillment workflow. Implement standard work and process excellence
• Take ownership of customer centric culture by reinforcing positive and respectful relationships with both internal and external partners
• Developing and managing performance goals and objectives to exceed customer expectations through timely execution, accuracy, and quality.
• Collaborating with the Senior Leadership team to establish and maintain quality control standards while ensuring all issues are escalated appropriately, along with recommendation and/or resolution status.
• Proactively identifying and leading process improvement initiatives, including collaborating with the technology team to give feedback and drive improvements.
• Clearly communicating policies to team members and acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
• Responsible to develop and maintain an on-boarding training program and regular refresher training for team and new hires on processes (updated) and SOPs.
• Perform additional duties as necessary to increase team capacity and maintain performance, working with senior staff; and other duties as directed by Senior Manager.

Desired Candidate Profile:

• Bachelors / Master Degree with a minimum of 5+ years of experience in Order Fulfilment, Supply Chain and Team management.
• The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
• Growing leader with the capacity to expand scope and responsibility, and are willing to put in the work to earn it.
• Strong verbal and written communication skills
• Strong understanding that data rules, and are comfortable with conducting analytics to make recommendations and decisions.
• Self-starter that does not wait to be told what to do.
• Have a long-term perspective and value 'right' over 'fast', considering the company s growth in every action. 8. The ability to deal with ambiguity and make recommendations in order to determine the path forward.
• Extreme Ownership: The ability to work autonomously and generate results. 10. Flexible Schedule.
• A Creative Problem Solver: The ability to solve problems that haven t been faced before.
• Accountability of Others: Willing to hold people accountable, including self, and take appropriate action to protect the business.
• Communicator: The ability to communicate effectively and efficiently with appropriate tact

Role: Assistant Manager

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

• PG: Any Postgraduate