AS Collaboration Professional

• Participate in or lead UC deployment, migration, and performance engineering projects

• Install, upgrade, and troubleshoot Cisco UC components such as Call Manager and Unity Connection

• Manage gateways, gatekeepers, and call routing configurations

• Perform troubleshooting during maintenance windows and execute rollback procedures when required

• Analyze logs and resolve UC system issues

• Design and support telephony dial plans and call control systems

• Support enterprise-level Cisco UC implementations and operations