Area debt relationship Manager

To drive the collections for all products at the Area level and ensure sustainability of the business through timely collection & recovery

• Recruit and train the collections team for effective collections & recovery
• Monitor & review the activities of the regional collections team for achievement of collections targets
• Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition, identifying & reporting fraudulent practices
• Implement collection strategies at the regional level for efficient collections and recovery of outstanding loans
• Authorize payouts and roll out collection payout structure policy
• Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance
• Ensure cost effective collections in the region; test and implement different collection models such as tele calling, etc.
• Act as a SPOC between Legal, Residual & Collections team
• Partner with regional sales & credit team to ensure quality sourcing
• Analyze collection patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions
• Ensure effective collections from DCC and micro market
• Ensure all higher bucket accounts with outstanding amounts are actioned legally
• Ability to work with integrated systems used for tracking & monitoring collections
• Analytics and Market Intelligence
• Problem solving and decision-making skills
• Operational execution
• Relationship Management (critical for retaining key customers)
• Strong communication and interpersonal skills
• People Management skills