Area Customer Care Manager

Responsibilities & Key Deliverables

• Analyse the technical complaints of the vehicle in the field
• Rectify defects in vehicles / overhaul aggregates
• Maintain and handle internet based warranty
• Ensure implementation of service processes at channel partners
• Development of secondary channel
• Feedback on company's as well as competitors products
• Training of service managers
• Work out special service support for strategic customers with channel partners
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
• Secondary network for spare parts sales
• Guide channel partners for manpower/facilities/equipment optimization
• Ensure profitability of workshops of channel partners
• MIS on service
• Spare parts inventory management
• Managing service guarantee at the dealership
• Monthly visit to ASC and monitor his performance along with ASC coordinator
• Service camps on monthly basis
• Monthly visits to customer and update M Response data

Education Qualification

• Bachelor of Engineering
• General Experience
• 5 years and above
• System Generated Core Skills
• Customer Sensitivity
• Service Orientation
• Service Management
• System Generated Secondary Skills
• Consumer Focus
• Dealer Relationship Management
• Service Planning