Architect - ServiceNow

Key Responsibilities

Design & Development

• Design and develop ServiceNow solutions including applications, integrations, workflows, business rules, UI policies, client scripts, and automated processes.
• Translate functional requirements into technical specifications and build solutions aligned with ServiceNow best practices.

Technical Leadership

• Provide technical expertise and guidance to junior developers.
• Review code for quality, standards adherence, and performance optimization.
• Recommend and implement configuration vs. customization approaches to meet business needs efficiently.

Module Implementation & Enhancements

• Lead development activities for new module implementations, upgrades, and major enhancements.
• Build integrations between ServiceNow and external systems using IntegrationHub, REST/SOAP APIs, and MID Servers.

Testing & Deployment

• Develop and execute unit tests; support QA and UAT cycles by resolving defects in a timely manner.
• Participate in code promotions and deployments across environments ensuring minimal operational impact.

Documentation & Knowledge Sharing

• Prepare and maintain technical design documents, configuration guides, and support documentation.
• Share knowledge with team members and contribute to ServiceNow development standards.

Continuous Improvement & Support

• Identify and implement opportunities for platform optimization and automation.
• Provide advanced technical support for incidents, root cause analysis, and resolution of complex issues escalated by sustain teams.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum 8 years of ServiceNow development experience.
• ServiceNow Certified System Administrator required.
• ServiceNow Certified Application Developer or module-specific certifications (e.g., ITSM, ITOM) highly desirable.