Application Tech Support Practitioner

Key Responsibilities

• Deploy, configure, and maintain BeyondTrust EPM solutions on Windows 10 and Windows 11 systems.
• Design and implement privilege management policies based on least privilege principles.
• Integrate EPM with Active Directory, Group Policy, and existing security tools.
• Monitor user and application privileges to prevent unauthorized access.
• Create and manage application whitelists and blacklists.
• Conduct regular audits of privileged access and ensure compliance with security standards.
• Generate reports on endpoint security status, incidents, and compliance metrics.
• Respond to and resolve endpoint security incidents and privilege-related issues.
• Provide user support, troubleshooting, and technical assistance for EPM-related issues.
• Train end-users and IT staff on security policies and EPM usage.
• Maintain documentation for configurations, policies, and operational procedures.
• Continuously improve endpoint security posture by recommending enhancements.