Application Tech Support Practitioner

Key Responsibilities

• Respond to user/client escalations and engage functional and management escalation as necessary.
• Manage requests and incidents using ITSM tools.
• Implement changes, perform testing, and hand over solutions to customers.
• Provide prompt handling of incidents, problems, and service requests to minimize service impact.
• Join a high-priority on-call support group and facilitate smooth transition into the role.
• Identify opportunities to improve database operations and overall service quality.

Technical Experience

• Strong expertise in Oracle Database Administration.
• Good understanding of Oracle Database Architecture (Good to have).
• Experience with databases such as MySQL, DB2, Microsoft Azure Database Infrastructure, PostgreSQL, MongoDB.
• Skilled in database backup and recovery processes.
• Experience optimizing data warehouses, data lakes, and other storage solutions.
• Hands-on experience with Microsoft SQL Server and Oracle DB servers.
• Knowledge of specialized data handling, data policies, procedures, standards, and capacity planning.

Professional Attributes

• Excellent communication and presentation skills.
• Leadership and team management capabilities.
• Strong analytical skills and problem-solving mindset.
• Ability to work independently and take ownership.