Application Tech Support Practitioner

Key Responsibilities

• Respond to user and client escalations, initiating functional or management-level escalation when necessary.
• Manage service requests and incidents using ITSM tools.
• Implement approved changes, perform testing, and ensure proper handover to the customer.
• Handle incidents, problems, and service requests promptly to minimize the impact on client services.
• Join and contribute to high-priority on-call support groups.
• Identify and recommend opportunities for operational improvements and service enhancements.

Technical Experience

• Strong knowledge of MySQL, DB2, Microsoft Azure Databases Infrastructure, PostgreSQL Administration, and MongoDB Administration.
• Proficient in database backup and recovery strategies.
• Skilled in optimizing data warehouses, data lakes, and other storage architectures.
• Hands-on experience with Microsoft SQL Server and Oracle Database Servers.
• Expertise in data policies, procedures, standards enforcement, and capacity planning.

Professional Attributes

• Strong communication and presentation skills.
• Proven leadership and team-handling capabilities.
• Analytical thinking and problem-solving approach.
• Ability to work independently and manage tasks proactively.