Application Tech Support

• Act as the interface between client systems and applications ensuring smooth operational support and service continuity

• Perform installation, upgrade, and maintenance of NNM/NPS/NA/iSPI in high availability and failover environments

• Handle integration of Network Management tools with multiple fault management systems and third-party tools

• Configure and manage LDAP, SMTP, and SSL for network management applications

• Perform discovery and troubleshooting of routers, switches, firewalls, and load balancers

• Resolve discovery failures and integration-related technical issues

• Generate and customize reports in NPS and schedule automated reporting workflows

• Support migration activities across NNM/NPS/NA/iSPI environments

• Integrate NPS/NA/UCMDB/OBM with external tools including automation platforms

• Perform basic and advanced network discovery and monitoring configuration

• Work with SNMP traps, polling mechanisms, and monitoring settings for network visibility

• Develop automation scripts using Perl and Shell for operational efficiency

• Ensure adherence to ITIL framework, SLAs, OLAs, and KPIs

• Participate in service improvement initiatives and maintain 24x7 support readiness