Application Support Engineer

Interested candidates, please share your resume and profile on WhatsApp at 91000 53400 (HARSHITHA) or email ID: [HIDDEN TEXT], mentioning the role. Kindly ensure you're familiar with the JD, check the experience requirements, and attach it with your resume

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Amazon Connect

Good to have skills : NA

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Assist in the development and implementation of support processes to enhance service delivery.

- Document and communicate technical issues and resolutions effectively to team members and stakeholders.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Amazon Connect.

- Strong understanding of cloud-based communication systems and their integration.

- Experience with troubleshooting and resolving technical issues in software applications.

- Familiarity with system monitoring tools and performance analysis.

- Ability to work collaboratively in a team-oriented environment.