Application Support Analyst - Ticketing System

Key Responsibilities:

• Handle basic IT support tickets for third-party and custom applications used in production and manufacturing.
• Participate in system rollouts, upgrade testing, and other project-related tasks.
• Collaborate with software developers and engineering teams for deployment, testing, and maintenance of custom solutions.
• Monitor application performance, perform routine maintenance, and ensure system availability.
• Document issues, resolutions, and contribute to knowledge base articles.
• Provide basic training and system walkthroughs to end-users on new features and updates.
• Configure, maintain, and support manufacturing-specific applications, including integrations and database queries.
• Maintain documentation for system configurations, support procedures, and issue resolutions.
• Deliver technical support and training for end-users on new updates or applications.
• Ensure familiarity with custom database-driven applications.
• Understand and apply programming/scripting languages such as SQL, Python, .NET, and Java.
• Apply knowledge of software development life cycle (SDLC) and change control processes.
• Understand Manufacturing Execution Systems (MES), ERP platforms, and third-party database-driven applications.