Application Support Analyst

Summary:

We are seeking an energetic, innovative, and creative Atlassian Cloud Administrator with a passion for software and technology to join our team. The ideal candidate has a willingness to learn, a troubleshooting mindset to resolve issues, and communication skills to build relationships with a high focus on customer satisfaction.

Responsibilities:

• Complete assignments specific to the maintenance and support of our Atlassian enterprise applications.
• Monitor the internal ticketing system for incoming change requests to configuration elements within our Atlassian suite and complete tickets within specified SLAs.
• Create and update projects, workflows, custom fields, spaces, user permissions, and other configuration elements based on the needs of the teams.
• Create and maintain external users from our partner financial institutions.
• Troubleshoot and resolve problems teams may experience within our Atlassian suite.
• Configure and maintain various addons for Jira and Confluence, including implementation and deployment.
• Maintain internal Atlassian documentation as the Atlassian suite changes.
• Monitor Microsoft Teams channels to assist Atlassian users with questions they have.
• Work on problems and projects of low to medium scope.

Requirements:

• Bachelor&rsquos Degree, plus 5 years of experience or Advanced degree, plus 3 years or equivalent work experience.

Required Skills:

• The ability to prioritize and reprioritize work, as per the needs and priorities of the teams.
• Experience working with Agile methodologies, both scrum and kanban.
• Experience working with both Jira and Confluence system and project administration within Atlassian&rsquos Cloud environment.
• Experience administering Scriptrunner in all aspects.

Preferred Skills:

• One or more Atlassian certifications.
• Scripting/coding ability, especially in Java.

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