Application Support

Application Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments.

Roles and Responsibilities

• Working with customers/team members to identify application and system issues and advising on the solution
• Handle customer complaints
• Provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution
• Keep records of customer interactions
• Process customer accounts and file documents
• Logging and keeping records of customer queries and feature request

Qualifications

• Graduate in Computer Science, IT, Engineering or similar

Skills

• Communication skills
• Good analytical and problem-solving skills
• Presentation Skills
• Eye for detail
• Curiosity to learn
• Time Management Skills
• Good interpersonal and customer care skills
• Minimum 1 year of experience in Customer Handling and Application Training