Application Specialist

Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Description

• Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed
• Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk
• Work directly with IT and Development on new implementations and various project work
• Assist and work with users with finding ways to utilize software and technology more effectively and securely
• Evaluate/test new software and business solutions
• Ensures data security and integrity for all PowerSchool applications
• Continually audit and monitor systems for deficiencies and perform necessary maintenance as required
• Exercise independent judgment to analyze and diagnose application related problems and issues
• Assist in application training of existing users and new employees
• Explore new solutions, including testing, design, modifications and deployment required to meet both the companys and clients business requirements
• All other duties as assigned

Requirements

• Minimum of 3 years of relevant and related work experience.
• Bachelors degree in Information Technology or related field or equivalent combination of education and/or work-related experience
• Strong knowledge of standard IT practices and workflows
• Advanced knowledge and applications troubleshooting with industry specific applications
• Strong customer service skills
• Strong analytical, troubleshooting and organization skills

Preferred

• 3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred
• Experience with building dashboards or a deep understanding of Business Intelligence
• Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology
• Strong project management, verbal and written communication skills and customer service skills
• Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations
• Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution
• Able to work both independently and as a member within a team environment