Application Operations Engineer

Responsibilities:

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation.
• Balance feature development speed and reliability with well-defined service-level objective
• Day to day working with different teams like infra team for related issues
• Build and document automation processes for Infrastructure as a Service/Infrastructure as code.
• Backup and Patch management
• RCA of all the issues and deep interest in finding permanent resolution of all issues.
• Co-ordination of all other teams involved in issues related with users.
• Self-driven person

What Were Looking For:

• Bachelors degree (or equivalent) in computer science or related discipline with at least 3+ years of experience
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement.
• Strong interpersonal skills, analytical and problem-solving ability along with strong written and verbal communication.
• Ability to communicate ideas in both technical and non-technical ways.
• A strong capacity for teamwork and a sense of ownership and able to work independently and be self-driven.
• Hands on Experience with Linux Server, AD, LDAP, DNS, Network Storage, AWS Compute services (EC2, FSX, Managed AD, Route 53, etc)
• Ability to program using scripting with tools or languages, such as PowerShell, Python, Ansible, Terraform and Bash
• Familiarity with ITSM processes like Incident, Problem and Change Management using ServiceNow (preferable)