Application Consultant

Educational Qualifications:

• An undergraduate degree in computer science, engineering, or a similar discipline.
• Experience with Verint applications
• Good understanding of contact center telephony environments
• Consulting experiencing with customers
• Proven ability tgain consensus of others, proven leadership skills

Principal Duties and Essential Responsibilities:

• Maintain fluency with Verint Applications.
• Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry.
• Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology.
• Provide best practice, optimization and assessment consulting.
• Work together with others within Verint as part of the deployment process but alsthelp troubleshooting as subject matter experts.
• Schedule and organize events related tthe Application consultancy.
• Introduce, configure, and train assigned customers tVerint Applications and onboard them sthat their engagement is robust and primed for ongoing satisfaction, retention, and renewal.
• Configure, review, and test configuration and usage of Verint Applications.
• Create, review, and update documentation.
• Provide regular updates tcustomers with progress.
• Collaborate with appropriate team members as part of the deployment process but alsthelp troubleshooting as subject matter experts.
• Provide thorough and complete documentation of the consultancy events and results.
• Perform administrative tasks such as but not limited ttimely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines.
• Deliver Instructor Led Training tour customers for Verint solutions.
• Other responsibilities as assigned by management.