Analyst - SFE Products

• Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports.
• Support and facilitate data-enabled decision-making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.
• Support GBS-GCO business in building practice by involving in various initiatives like knowledge sharing, onboarding and training support, support team lead in all business-related tasks/activities, building process documentation and knowledge repositories.
• To be an integral part of a comprehensive design team responsible for designing promotional marketing materials.

Job Description

Major accountabilities:

• Create and deliver below customer requirements as per agreed SLAs.
• Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
• Quality Assurance: Ensure deliverables for quality and accuracy are of the highest order.
• On-time project delivery within stipulated deadlines.
• Support in creation and maintenance of standard operating procedures (SOPs).
• Support in developing and maintaining knowledge repositories that capture qualitative and quantitative reports.
• Participate in various knowledge sharing sessions.

Key performance indicators:

• Good customer satisfaction scores.
• Ability to manage multiple stakeholders/projects.
• Delivery on time.

Minimum Requirements:

Work Experience:

• Operations Management and Execution.
• Project Management.
• Working experience within the pharmaceutical industry.