Analyst, Process Excellence

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in program management.

Preferred qualifications:

• Experience in support operations or Trust and Safety space.
• Experience with scaled vendor extended workforce.
• Experience in consulting or growing stage startup companies.
• Excellent problem-solving skills, with the ability to work in fast-paced environment.

Responsibilities

• Work with the vendor partners, Global Vendor Operations (GVO) teams and cross-functional stakeholders to identify process improvement opportunities, design solutions, and build roadmap for execution and drive cross-functional projects and oversee central programs that address operational optimization needs.
• Work with vendor partners to identify tooling gaps and collaborate with internal stakeholders to build solutions that optimizes efficiency and effectiveness.
• Incorporate operational excellence to YouTube Global Vendor Operations team and understand the highest priority opportunities for the business.
• Structure and communicate complex and ambiguous business issues, and articulate in a digestible fashion to broader business audience.
• Act as a subject-matter specialist for internal business consulting projects, focusing on a variety of organizational, operational, and strategic initiatives.