Amazon Connect

Bangalore Posted 3 Oct 2026

FULL TIME

Iam

Dynamodb

Rest Apis

Aws Lambda

+3 more

Job Overview:

We are looking for a skilled Amazon Connect Developer who possesses significant experience in creating and executing IVR and contact center solutions within the AWS environment.
The ideal candidate will be tasked with crafting scalable, customer-focused voice and chat workflows utilizing Amazon Connect AWS services and various integration frameworks.

Primary Duties
Amazon Connect IVR Development
Design and implement Interactive Voice Response (IVR) systems and Chat Contact Flows through Amazon Connect.
Set up and oversee queue routing profiles, operational hours, and security protocols.
Enhance call flow logic to improve customer experience and minimize call handling duration.
Integrate advanced functionalities such as callback options, dynamic routing, and escalation procedures.
Amazon Lex Conversational AI
Design and configure Amazon Lex Bots for voice and chatbot engagements.
Integrate Lex bots with Amazon Connect to facilitate automated call management and self-service scenarios.
AWS Integration Backend Development
Create serverless integrations using:
o AWS Lambda for business logic orchestration
o DynamoDB for data storage
o S3 for data retrieval and storage
Establish API-based integrations using API Gateway to connect with external systems.
Facilitate dynamic routing and personalization by utilizing customer data and backend systems.

Core Experience
9 to 15 years of experience in Amazon Connect development and the AWS ecosystem.
Extensive hands-on experience in:
o Amazon Connect is essential
o Designing contact flows and IVR systems
o Configuring queues and routing
Technical Proficiencies
AWS Services
o Amazon Connect
o AWS Lambda
o DynamoDB
o S3
o API Gateway
o IAM
Conversational AI with Amazon Lex
Integrations with REST APIs and CTI systems for CRM tools
Scripting and Programming Basic knowledge of Python is preferred
Preferred Additional Skills
Familiarity with CloudFormation or Terraform
Knowledge of Amazon Connect CCP customization and enhancements in Agent Workspace
Experience with CloudFront and Cognito is a plus

Technology->Infrastructure-Contact Center->IVR Concepts, Technology->OpenSystem->Python - OpenSystem->Python