AM - Product Operations

Key Deliverables

• Own and optimize end-to-end customer journey for merchant lending on the PhonePe for Business app
• Collaborate with cross-functional teams to prevent support issues and reduce ticket volume
• Drive product and process improvements using data insights and VOC
• Partner with Sales, Product, and Business to execute scalable growth and support strategies

Role Responsibilities

• Identify user pain points and build intuitive digital and support journeys
• Analyze drop-offs and support data to drive upsell/cross-sell opportunities
• Manage stakeholder communications and align on prioritization of fixes and features
• Use first-principles thinking to lead new initiatives for improving customer experience