AIX L2 & L3 Professional

Key Responsibilities

• Respond to service requests and incident tickets within SLA guidelines and manage the complete ticket lifecycle
• Install, configure, and maintain software, hardware, and servers on AIX systems, including backups and basic patching
• Perform root cause analysis on recurring incidents and implement corrective actions to prevent future issues
• Track and resolve critical tickets from dial-home alerts, emails, and chats, ensuring fast resolution for high-priority incidents
• Coordinate with on-site teams for complex issues and analyze logs gathered through automation tools such as ChatBots
• Ensure timely provision of user and application access, and maintain data and log backups
• Support system monitoring and troubleshooting across Linux, Unix, and Windows environments
• Follow ITIL best practices for incident management and change control