AIML - Annotation Team Lead (Hyderabad)

Job description

• Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 20-30 employees
• Experience leading in a professional environment
• Knowledge of contact centre management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
• Excellent influencing skills and ability to work with key business partners
• Priorities coaching needs and experienced in developing employees to achieve optimal results
• Able to develop coaching plans that incorporate observations and key performance trends
• Leads a standard for high-quality work by consistently meeting and exceeding performance goals
• Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
• Solution oriented leader who demonstrates creativity and curiosity
• Ability to thrive in a dynamic and ambiguous environment

Preferred Qualifications

• Experience in the field of AIML- Data Annotations
• Project Management
• Data Analysis
• Quality Management Systems