Advisor / Senior Advisor

Role Description and responsibility

• Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement

• Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies

• Active engagement with stakeholders to ensure effective delivery of service to our clients

• Schedule adherence and punctuality

• To develop excellent understanding of Processing systems quickly

• Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company

Top 5 Competencies

• Client Focus

• Adaptability/Manage Change

• Team Work

• Willingness to Learn and Implement

• Time Management

Qualifications: Graduate in any field.

Shift timing: 6.30 PM onwards. We work in 3 shifts and candidate should be open to work in any of them per business requirement. (6.30 PM- 3.30 AM, 8.30 PM- 5.30 AM, 10.30 PM-7.30 AM)

Skills:

• Good interpersonal skills

• Excellent written and verbal communication skill

• MS Office - Basic

• Eye for detail

• Passionate about quality