MAManipal Cigna Insurance Group
Administration and Queue Management Specialist
Bangalore ₹1-5 LPA Posted 13 May 2025
FULL TIME
data classification
Queue Management
Process Improvement
Job Description
- Accurately assess and categorize cases based on their nature and urgency.
- Sorting and allocation of claims first hand ensuring they are accurately assigned.
- Classification of data and support with reporting to line manager.
- Route cases to the correct queues within the queue management system.
- Ensure efficient and timely case assignment to the appropriate customer service and claim s handlers.
- Identify and escalate any potential SLA breaches across various queues.
- Monitor case volume and workload within the operational queues.
- Maintain accurate and up-to-date records within the system.
- Collaborate effectively with Team leaders and sites leads across all GIH sites
- Identify opportunities for process improvement within the Queue management workflow.
- Participate in team meetings and contribute to discussions on improving team efficiency and effectiveness.
- Able to work on night shift.