Accounts Receivable Caller

We are looking for a detail-oriented and proactive AR Caller to handle medical insurance claims follow-ups and accounts receivable collections. The ideal candidate should have strong communication skills, knowledge of billing processes, and experience in insurance follow-ups and denial management. If you have experience in revenue cycle management (RCM) and healthcare collections, we'd love to hear from you!

Roles & Responsibilities

• Follow up with insurance companies via phone and email on pending claims.
• Investigate and resolve denied or underpaid claims efficiently.
• Ensure timely claim submission and resubmission for maximum reimbursement.
• Document all interactions with insurance companies in the billing system.
• Work with the medical billing team to resolve coding errors and payment discrepancies.
• Maintain up-to-date knowledge of insurance policies, coverage, and billing procedures.
• Escalate unresolved claims to the appropriate department for further action.
• Analyze trends in denials and provide feedback to improve billing processes.
• Ensure compliance with HIPAA regulations and healthcare industry standards.
• Meet daily and monthly AR collection targets.

Requirements & Skills

• Proven experience as an AR Caller, Billing Specialist, or in Revenue Cycle Management (RCM).
• Strong knowledge of insurance claims processes, denials, and reimbursement guidelines.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes and meet collection targets.
• Proficiency in medical billing software and MS Office applications.
• Strong problem-solving and negotiation skills.
• Attention to detail and ability to analyze claims for discrepancies.
• Bachelor's degree in Finance or a related field (preferred).