Account Lead

Key Responsibilities

Property Operations Management

• Oversee daily facility operations and ensure seamless functioning of the assigned property
• Implement standard operating procedures, building systems, and performance benchmarks
• Drive operational efficiency by improving processes and adopting best practices
• Ensure compliance with health, safety, and environmental regulations
• Monitor and manage building performance, maintenance activities, and service delivery

Client Relationship Management

• Act as the primary point of contact for client stakeholders for all facility-related issues
• Build and maintain strong client relationships through proactive communication
• Ensure client expectations are consistently met or exceeded
• Address and resolve client concerns in a timely and professional manner

Vendor & Contract Management

• Manage vendor performance and ensure compliance with contractual agreements
• Oversee procurement processes and ensure value-for-money service delivery
• Coordinate with suppliers and service providers for operational requirements
• Evaluate vendor performance and ensure adherence to SLAs and quality standards

Financial & Budget Management

• Manage site-level budgeting, financial planning, and cost control activities
• Monitor expenditure and ensure alignment with approved budgets
• Support financial reporting, accounting processes, and cost optimization initiatives
• Identify opportunities for savings and efficiency improvements

Team Leadership & Development

• Lead, mentor, and support facility operations teams
• Conduct training and coaching sessions to enhance team capability
• Promote a culture of collaboration, accountability, and performance excellence
• Ensure employee engagement and motivation within the team

Safety, Compliance & Risk Management

• Ensure strict adherence to occupational health and safety standards
• Maintain compliance with statutory regulations and audit requirements
• Identify risks and implement mitigation strategies
• Promote a strong safety-first culture across the site

Continuous Improvement

• Identify operational gaps and implement process improvements
• Promote innovation in facility management practices
• Drive efficiency in service delivery and resource utilization